Customer Representative Officer (Female)

• Handle questions, requests, or complaints from customers by phone, email, in person, live chat, or social media.
• Provide accurate information about product/services, policies, etc.
• Listen to customers’ concerns and find solutions.
• Escalate issues when the problem is beyond their authority or scope.
• Process customer orders, returns, refunds, exchanges, or any forms/applications needed.
• Handling billing, payments, or account changes where required.
• Maintain logs of customer interactions, complaints, and outcomes.
• Update customer accounts and internal systems with accurate information.
• Follow up with customers to ensure issues are resolved and satisfaction is sustained.
• Build positive, long-term relationships with customers.
• Liaise with other departments (e.g. sales, technical, logistics) to resolve customer issues or ensure requests are fulfilled.
• Provide feedback from customers to help the company improve products/services or processes.
• Greet visitors, manage appointment scheduling.
• Manage incoming/outgoing mail or documents, maintain supplies.
• Adhere to Key Performance Indicators (KPIs) like response time, resolution time, customer satisfaction metrics.
• Possibly help in achieving sales or retention goals where relevant.
• Maintain up-to-date knowledge of the company’s offerings, policies, promotions, etc., so as to correctly advise customers.
• Sometimes train or guide newer staff on customer service best practices.

Job Type: Full-time

Pay: Rs30,000.00 - Rs40,000.00 per month

Education:

• Bachelor's (Preferred)

Work Location: In person