Customer Representative Officer - Female

Key Responsibilities:

• Build and Maintain Customer Relationships
• Develop long-term relationships with existing customers.
• Ensure customers receive excellent service and support.
• Maintain regular communication with clients.
• Handle Customer Inquiries
• Respond to customer questions via phone, email, social media, or in person.
• Provide accurate information about products and services.
• Guide customers through company processes and policies.
• Resolve Customer Complaints
• Investigate and address customer issues promptly.
• Coordinate with relevant departments to resolve concerns.
• Ensure customer complaints are handled professionally and efficiently.
• Customer Follow-Up
• Follow up with customers after sales or service delivery.
• Gather feedback to measure customer satisfaction.
• Identify opportunities to improve customer experience.
• Maintain Customer Records
• Update customer databases and CRM systems.
• Keep accurate records of interactions, complaints, and feedback.
• Prepare customer service reports when required.
• Support Sales and Business Growth
• Promote products and services to customers.
• Identify upselling and cross-selling opportunities.
• Assist in achieving customer retention and revenue targets.
• Coordinate with Internal Departments
• Work closely with sales, operations, and customer service teams.
• Communicate customer requirements and feedback internally.
• Ensure smooth resolution of customer issues.
• Monitor Customer Satisfaction
• Conduct customer satisfaction surveys.
• Analyze customer feedback and suggest service improvements.
• Implement initiatives to improve customer loyalty and retention.

Pay: Rs70,000.00 - Rs80,000.00 per month

Work Location: In person