Customer Representative Officer - Female

Key Responsibilities:

• Customer Interaction
• Attend customer inquiries through phone calls, emails, social media, and walk-in visits.
• Provide accurate information about products and services.
• Resolve customer complaints and concerns professionally.
• Relationship Management
• Build and maintain long-term relationships with customers.
• Ensure high levels of customer satisfaction and loyalty.
• Follow up with customers to obtain feedback and improve service quality.
• Complaint Handling
• Receive, investigate, and resolve customer complaints promptly.
• Coordinate with relevant departments to address customer issues.
• Maintain records of complaints and resolutions.
• Customer Support
• Assist customers with product selection, service requests, and account-related matters.
• Guide customers through company policies, procedures, and processes.
• Ensure timely responses to customer queries.
• Data Management
• Maintain accurate customer records and databases.
• Update customer information in CRM systems.
• Prepare customer service reports and feedback summaries.
• Sales Support
• Identify opportunities to promote products and services.
• Support sales and marketing initiatives.
• Encourage repeat business through excellent customer service.
• Coordination with Departments
• Liaise with sales, operations, finance, and other departments to meet customer requirements.
• Ensure customer requests are processed efficiently and accurately.
• Customer Retention
• Implement customer retention strategies.
• Monitor customer satisfaction levels and recommend improvements.
• Build trust and strengthen the company's reputation among customers.

Required Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Customer-focused approach.
• Good organizational and time-management skills.
• Proficiency in CRM software and Microsoft Office.
• Ability to work under pressure and handle multiple tasks simultaneously.

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person