Customer Retention Executive

• Identify and contact inactive or lost customers via phone, email, and CRM.
• Understand reasons for customer attrition and develop strategies to win them back.
• Promote new offers, products, or services tailored to customer needs.
• Maintain detailed records of calls, feedback, and follow-up actions.
• Coordinate with sales and logistics teams to ensure smooth customer experience.
• Achieve monthly and quarterly retention and recovery targets.

Requirements:

• Graduate in any discipline; MBA preferred.
• Minimum 3–10years of experience in customer retention, tele-sales, or account management.
• Strong communication and convincing skills.
• Customer-focused attitude with problem-solving ability.
• Experience in Google sheets

Job Type: Full-time

Pay: ₹40,000.00 - ₹55,000.00 per month

Benefits:

• Provident Fund

Work Location: In person