Customer Sales Representative (Medical Billing)

Job Title:

CSR – Medical Billing (Male/Female)
(Customer Support / Call Center Representative)

Job Type:

Full-Time

Job Location:

(Islamabad)

Job Description:

We are looking for confident and energetic CSR (Male/Female) for our medical billing operations. The ideal candidate should be able to handle calls, communicate with clients, generate sales, and manage complete billing-related processes.
Candidates with 1+ year experience are preferred, however fresh candidates with good communication skills are also welcome to apply.

Key Responsibilities:

• Handle inbound and outbound calls professionally
• Communicate with US clients regarding medical billing services
• Generate sales / close deals over calls
• Coordinate with billing team for complete invoices and documentation
• Follow up with clients and maintain relationships
• Ensure proper understanding of medical billing workflow
• Maintain call records, client data, and reports
• Achieve daily/weekly call and sales targets

Job Requirements:

• Experience: 1 year+ CSR / Call Center / Sales experience (preferred)
• (Freshies with strong communication skills can apply)
• Excellent English communication skills
• Confident call handling and sales skills
• Basic understanding of medical billing process (preferred, not mandatory)
• Ability to work under targets and pressure
• Professional attitude and punctuality
• Basic computer skills

What We Offer:

• Competitive salary + commission
• Training provided (especially for fresh candidates)
• Friendly and professional work environment
• Growth opportunities within the company

Job Type: Full-time

Application Question(s):

• What is the difference between insurance billing and self-pay billing?
• What information is required to create a complete medical invoice?
• What is meant by claim denial?
• What would you do if a client is confused about an invoice amount?

Work Location: In person