Customer Sales Representative(Intern)

Role Overview:
Scaleup Connect is seeking a proactive and organized Customer Service Representative on the behalf of client to join our team in the Lab equipment sector. The role focuses in the Sales and Operations / Sales Support Staff department, you will be the primary contact for customers, handling inquiries, order processing, and after-sales support to ensure customer satisfaction and efficient communication between sales and operations teams.

Key Responsibilities:

• Respond promptly to customer inquiries related to orders, product availability, and delivery status.
• Prepare quotations, order confirmations, and dispatch documents supporting the sales team.
• Track pending orders, deliveries, and payment follow-ups.
• Resolve customer complaints by coordinating with warehouse, logistics, and accounts teams.
• Maintain accurate customer records in ERP/CRM systems.
• Assist in sales reporting and customer feedback collection.
• Support tender and proposal documentation processes as required.
• Stay updated on product knowledge and company services.

Qualifications & Skills:

• Bachelor’s degree in Business, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Proficiency in MS Office and CRM tools is preferred.
• Previous experience in client follow-up, quotation management, or sales support is a plus.

Pay: Rs30,000.00 - Rs40,000.00 per month

Work Location: In person