Customer Serivce Specialist

Overview
The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. .

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat, delivering friendly and professional assistance.
• Assist clients with product or service information, troubleshooting issues, and resolving complaints effectively.
• Conduct outbound calls to follow up on customer requests, gather feedback, or promote additional services when appropriate.
• Manage data entry tasks accurately, maintaining detailed records of customer interactions and transactions.
• Demonstrate excellent phone etiquette and communication skills to ensure every interaction is positive and productive.
• Support client services by processing payments, handling cash transactions, and maintaining accurate financial records.
• Collaborate with team members to improve service processes and contribute to a welcoming customer support environment.

Qualifications

• 1-3 years of customer service experience
• 2+ years direct experience with radiology diagnostic testing scheduling experience (i.e mammogram, X-Ray, DEXA, Ultrasound CT, MRI, Nuclear Insurance verification knowledge
• Preferred: Epic EMR experience

Education:

• High School Diploma or equivalent

Job Type: Contract

Pay: $18.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person