Customer Service

We are looking for Customer Service Associate for a well-established local brand. The ideal candidate must have strong experience in customer service and be fluent in Arabic in order to communicate effectively with customers and the team.

Key Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Fluency in Arabic (spoken and written) is mandatory.
• Female candidates only
• With previous experience in customer service
• Can join immediately
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Job Type: Full-time

Pay: From QAR5,000.00 per month

Experience:

• management : 1 year (Required)