Customer Service

Only Female (Arabic Speaking)

About iFLYTEK:
iFLYTEK is a global leader in artificial intelligence and speech technologies. Our innovative products, from smart recording devices and translation tools to enterprise AI solutions, are used by millions worldwide. We are passionate about breaking down language barriers and creating intelligent experiences for everyone.

Responsibilities:

• Provide timely, accurate, and friendly customer support via email, live chat, and potentially phone.
• Answer questions regarding iFLYTEK products (features, specifications, compatibility).
• Assist customers with purchasing decisions, order status, shipping, and returns.
• Troubleshoot basic technical issues and guide customers through solutions.
• Escalate complex technical problems to the appropriate internal teams.
• Document customer interactions, feedback, and recurring issues accurately in our CRM system.
• Translate and localize support materials or communications as needed.
• Stay up-to-date on all iFLYTEK products and promotions.

Requirements:

• Fluent in English
• Fluent in Arabic

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month