Customer Service

Customer Service & Operations Coordinator

Position Summary

The Customer Service & Operations Coordinator is responsible for ensuring smooth daily operations, maintaining excellent customer service standards, coordinating orders, and supporting overall business operations. The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently while maintaining a professional and client-focused approach.

Key Responsibilities

• Handle customer service inquiries and ensure a high level of customer satisfaction at all times.
• Build and maintain positive relationships with clients and provide professional after-sales support.
• Receive, process, and coordinate orders through various channels including walk-ins, phone calls, WhatsApp, email, and online platforms.
• Follow up on pending orders, deliveries, and customer requests to ensure timely completion.
• Ensure all products, displays, packaging, and services meet company standards and expectations.
• Conduct quality control checks to maintain consistency, presentation, and operational excellence.
• Monitor daily operations and assist in resolving operational issues efficiently.
• Coordinate with suppliers, drivers, production staff, and management to ensure smooth workflow.
• Prepare quotations, invoices, purchase requests, and related customer documentation accurately.
• Handle cash, POS systems, and payment processing when required.
• Maintain accurate records of orders, inventory movements, customer communications, and operational reports.
• Prepare and submit required daily, weekly, and monthly reports on time.
• Support inventory monitoring and report low stock levels when necessary.
• Ensure cleanliness, organization, and professional presentation of the workplace at all times.
• Assist with event setups, client activations, and special projects when required.
• Ensure compliance with company policies, operational procedures, and health & safety standards.
• Support management with administrative and operational duties as assigned.

Requirements

• Previous experience in customer service, retail, hospitality, operations, or administrative coordination preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work under pressure and in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Professional appearance, positive attitude, and customer-focused mindset.
• Good knowledge of Microsoft Office, POS systems, and invoicing software.
• Ability to work flexible hours, weekends, or during events when required.
• Fluency in English required; Arabic is an advantage.

Job Types: Full-time, Permanent

Work Location: In person