Customer Service - Account Management - S1 - GBR

Job Description Alignment – Account Manager (Corpay Lodging Division)
Purpose Summary
The Account Manager drives strategic relationships with key aviation clients by delivering cost savings, value-added solutions, and margin optimization for Corpay's Lodging Division. The role combines relationship management, business analytics, procurement, and operational support to ensure seamless execution of lodging solutions.

Key Competencies

• Relationship Management
• Business Development
• Procurement / Negotiations

Market & Product Analysis

• Perform market research, property analysis, and surveys
• Study business data to identify savings and revenue opportunities
• Monitor competitive products and analyze customer reactions

Contracting & Procurement

• Develop, negotiate, manage, execute, and renew hotel contracts
• Ensure client hotel programs deliver value and savings
• Maintain supplier relationships when applicable

Account Growth & Client Engagement

• Conduct presentations to promote Corpay products and services
• Educate clients on enhancements, updates, and new offerings
• Strengthen account loyalty and expand product penetration

Reporting & Strategy

• Provide analysis to support account strategy planning
• Evaluate results of client programs and share insights with leadership
• Recommend program improvements based on data trends

Operational Support

• Serve as 24/7 on-call support for distressed passenger situations
• Support escalations and urgent client needs
• Oversee Account Coordinators when assigned

Organizational Contribution

• Enhance Corpay’s reputation by taking initiative
• Support continuous improvement and new initiatives
• Identify opportunities to add value and increase efficiency

Skills & Qualifications Alignment
Required Competencies

• Strong interpersonal and customer service skills
• Ability to lead, collaborate, and communicate effectively
• Exceptional time management and follow-through
• Strong financial acumen and attention to detail
• Negotiation, procurement, and analytical skills
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint

Preferred Qualifications

• Travel, aviation, or hotel industry experience
• International experience
• Multilingual capabilities (Spanish, French, German, Chinese, Japanese)
• Master’s degree preferred

Experience Requirements

• Bachelor’s degree required
• 3–5 years in airline, hotel, account management, customer service, or sales support