Customer Service - Account Management - S1 - GBR

Customer Service - Account Management - S1 - GBR

Purpose Summary

Account Manager drives strategic relationships with key aviation clients by delivering cost savings, value-added solutions, and margin optimization for Corpay's Lodging Division. The role combines relationship management, business analytics, procurement, and operational support to ensure seamless execution of lodging solutions.

Responsibilities

• Relationship Management
• Business Development
• Procurement / Negotiations
• Market & Product Analysis: perform market research, property analysis, and surveys; study business data to identify savings and revenue opportunities; monitor competitive products and analyze customer reactions.
• Contracting & Procurement: develop, negotiate, manage, execute, and renew hotel contracts; ensure client hotel programs deliver value and savings; maintain supplier relationships when applicable.
• Account Growth & Client Engagement: conduct presentations to promote Corpay products and services; educate clients on enhancements, updates, and new offerings; strengthen account loyalty and expand product penetration.
• Reporting & Strategy: provide analysis to support account strategy planning; evaluate results of client programs and share insights with leadership; recommend program improvements based on data trends.
• Operational Support: serve as 24/7 on-call support for distressed passenger situations; support escalations and urgent client needs; oversee Account Coordinators when assigned.
• Organizational Contribution: enhance Corpay's reputation by taking initiative; support continuous improvement and new initiatives; identify opportunities to add value and increase efficiency.

Required Competencies

• Strong interpersonal and customer service skills
• Ability to lead, collaborate, and communicate effectively