Customer Service - Account Manager 3PL

POSITION SUMMARY

CTK USA, INC. is a leading partner for e-commerce businesses providing end-to-end logistics & fulfillment services across diverse consumer product industries. CTK USA, INC. enables merchants to focus on building their brand and achieving next-level growth by providing revolutionary multi-channel order fulfillment services and e-commerce solutions. CTK USA, INC. is a US subsidiary of CTK Co., Ltd., the biggest full-service platform for cosmetics products in South Korea (publicly traded in KOSDAQ: 260930).

Responsibilities:

• Manage the end-to-end coordination of CTK USA, Inc. client orders, and inbound shipments overseeing the entire process until completion.
• Document any discrepancies and communicate findings to the relevant parties for resolution.
• Maintain effective and clear communications with original teams, and customers, providing them with detailed information, and updates.
• Implement meticulous monitoring of orders and inbound shipments, ensuring customers are consistently informed about the progress from beginning to end.
• Ensure accurate and timely milestone updates in our systems to facilitate timely file closure and invoicing without delays.
• Coordinate confirmations, arrange trucker pickups, and manage container gate-ins, all while adhering to set deadlines.
• Cultivate and nurture strong customer relationships, offering a top-notch customer service experience that aligns with our commitment to excellence.
• Collaborate closely with customers and operations to deliver innovative solutions and a superior level of customer service.
• Formulate and uphold standard operating procedures (SOPs) and training of systems for new customers.
• Fulfill any additional duties or responsibilities as assigned to contribute to the overall success of the team and organization.
• Manage a high volume of inbound/outbound, emails, messaging apps, and phone calls.
• Assist daily and communicate with warehouse operations as needed to include data entry, prepare labels, order processing systemically, trouble shooting.
• Collaborate with team members and superiors to ensure seamless workflow and timely completion of tasks.

Experience:

• Manage the end-to-end coordination of CTK USA, Inc. client orders, and inbound shipments overseeing the entire process until completion.
• Maintain effective and clear communications with original teams, and customers, providing them with detailed information, and updates.
• Implement meticulous monitoring of orders and inbound shipments, ensuring customers are consistently informed about the progress from beginning to end.
• Ensure accurate and timely milestone updates in our systems to facilitate timely file closure and invoicing without delays.
• Coordinate confirmations, arrange trucker pickups, and manage container gate-ins, all while adhering to set deadlines.
• Cultivate and nurture strong customer relationships, offering a top-notch customer service experience that aligns with our commitment to excellence.
• Collaborate closely with customers and operations to deliver innovative solutions and a superior level of customer service.
• Formulate and uphold standard operating procedures (SOPs) and training of systems for new customers.
• Fulfill any additional duties or responsibilities as assigned to contribute to the overall success of the team and organization.
• Manage a high volume of inbound/outbound, emails, messaging apps, and phone calls.
• Assist daily and communicate with warehouse operations as needed to include data entry, prepare labels, order processing systemically, trouble shooting.
• Collaborate with team members and superiors to ensure seamless workflow and timely completion of tasks.

· Document any discrepancies and communicate findings to the relevant parties for resolution.

Join us as we strive to enhance our customer experience through dedicated leadership and innovative strategies!

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you know what a 3PL Company is?
• Bilingual preference fluent in both Korean/English
• Do you have B2B experience?

Do you have Logistics background/experience?

Experience:

• 3PL: 3 years (Required)
• Warehouse management system: 3 years (Required)

Work Location: In person