Customer Service Agent

Customer Service Agent – Top Life Clinics

Location: New Cairo / Dubai / Abu Dhabi
Employment Type: Full-time
Department: Front Office & Communications

Job Overview:

Top Life Clinics is seeking a friendly, professional, and customer-oriented Customer Service Agent to join our team. The ideal candidate will be responsible for answering phone calls, managing WhatsApp and Instagram messages, booking appointments, and ensuring every client receives a premium service experience that reflects the clinic’s brand values.

Key Responsibilities:

Communication & Support

• Answer incoming phone calls promptly and professionally.
• Respond to WhatsApp and Instagram messages in a timely and friendly manner.
• Provide accurate information about the clinic’s services, offers, and doctors.
• Follow up with clients regarding their appointments, reminders, and inquiries.

Customer Relations & Booking

• Schedule and confirm appointments using the clinic’s booking system.
• Maintain client records accurately and confidentially.
• Handle client concerns or complaints with professionalism and empathy.
• Ensure every client receives a personalized and pleasant experience.

Sales & Coordination

• Inform clients about ongoing promotions and special offers (e.g., Black Friday deals).
• Coordinate with doctors, nurses, and administrative staff to ensure smooth operations.
• Support marketing and social media engagement when needed.

Qualifications & Skills:

Bachelor’s degree (or equivalent experience).
Previous experience in customer service, preferably in a clinic, spa, or hospitality environment.
Excellent communication skills (Arabic & English).
Strong multitasking and organizational abilities.
Professional appearance and friendly attitude.
Proficiency in WhatsApp Business, Instagram, and phone systems.

What We Offer:

Competitive salary .
Ongoing training and career development.
Positive, supportive, and professional work environment.
Opportunity to grow within Top Life Clinics’ expanding network.

To Apply:
Send your CV to our what's app : 01000051461

Job Type: Full-time

Pay: From E£8,000.00 per month