Customer Service Agent

We’re hiring a Client Success Manager to own retention and reduce churn across roughly 100 active clients.

This is a full-time, non-sales role focused on client communication, revenue protection, and operational decision-making. You’ll spend about 70% of your time talking with clients and 30% reviewing data and making decisions.

You’ll be on the phone daily. If you hide behind email or text, this role is not for you. You will have the authority to make decisions on refunds, pauses, and source changes.

$60,000

• Manage relationships for ~100 existing clients
• Handle daily client calls, emails, SMS, and inbound customer service
• Proactively prevent cancellations and resolve client concerns
• Work with unhappy clients to diagnose issues and retain accounts when appropriate
• Re-engage paused clients and uncover root causes
• Make judgment calls on refunds, pauses, and source changes
• Review lead performance (refund rates, contactability, volume, client responsiveness)
• Surface trends and insights to leadership
• Maintain clean CRM notes and manage multiple accounts simultaneously

• Previous work in a customer-facing position
• Must possess exemplary interpersonal skills, communication skills, and active listening skills

• Call center or customer service experience strongly preferred
• Comfortable handling demanding or “alpha” personality types
• Strong phone presence (daily client calls required)
• Analytical mindset - able to look at data and make decisions
• Detail-obsessed and highly organized
• Comfortable working remotely with full accountability
• Able to connect the dots and think through complex problems
• Experience with CRMs and spreadsheets (Google Sheets / Excel)
• Digital marketing experience is a plus, but not required

Motivated Leads helps real estate investors generate exclusive motivated seller leads through Pay-Per-Lead services and digital advertising. We’re operators first. We care about outcomes, not excuses.