Customer Service Agent

About Momentum

Momentum Solutions Egypt is a dynamic office located in Heliopolis, Egypt. We deliver top-tier customer care, sales support, and a growing range of business solutions for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale—supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.

Position Overview

We’re looking for a Customer Service Operator to join our FlightHub team. In this role, you will provide exceptional post-booking support to FlightHub customers—handling everything from flight changes and cancellations to general travel inquiries. You’ll be using an AI-powered internal chatbot that helps guide you through customer interactions and system processes—making it easier to deliver fast, efficient, and accurate service. No travel industry experience required , and all tools are designed to support new agents through structured workflows. If you’re a proactive problem solver who thrives in fast-paced environments, we’d love to meet you!

What You'll Be Doing:

• Handle Inbound Post-Booking Calls: Serve as the first point of contact for customers seeking help with existing flight bookings, itinerary changes, cancellations, and other travel-related inquiries.
• Ensure Quality and Efficiency: Consistently meet or exceed performance KPIs such as average handling time, first-call resolution, and customer satisfaction scores.
• Problem Solving & Escalation: Quickly identify the root cause of customer concerns and resolve them when possible, escalating to supervisory or specialized teams when needed.
• Collaborate & Contribute: Share insights, and provide feedback to improve workflows and enhance the overall customer experience.
  
  

What You Bring:



Soft Skills:

• Excellent interpersonal and communication skills
• Strong organizational abilities
• Resilience under pressure and a positive, customer-first attitude
  
  

Language Proficiency:

• Fluent in English (spoken and written)
• Additional languages—particularly French—are a strong asset due to our global customer base
  
  

Education:

• University degree in any field, or equivalent experience in customer service or hospitality
  
  

Experience:

• 1–2 years of customer service experience, whether in retail, telecommunications, insurance, or other service sectors — call center experience is a strong asset.
• No prior GDS or travel industry experience is required
  
  

Technical Skills:

• Quick learner with new technology and digital tools
• Strong multitasking skills—comfortable handling live calls while typing and navigating multiple systems simultaneously
  
  

Please note this is a full-time on-site position, in Heliopolis, Egypt.

Benefits of Working With Us:

• Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.
• Collaborative Team: Work with a supportive team dedicated to shared success.
• Growth Opportunities: Develop your career within a company that values commitment and innovation.
  
  

Explore FlightHub: https://corporate.flighthub.com/

Explore Momentum Solutions: https://momentumegypt.com/