Customer Service Agent

Location: Riyadh, Saudi Arabia
Workplace Type: On-site

Department: Customer Service
Reports To: Sales / Customer Service Supervisor
Employment Type: Full-Time

Position Summary

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,

Responsible for acting as a liaison between customers and companies.

Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

Qualifications & Requirements:

• Diploma or Bachelore degree.
• Preferably Previous experience im a customer service or call center role.
• Excellent English language.
• Proficient in using computer systems and software.

About Nestlé Waters & Premium Beverage

Nestlé Waters & Premium Beverages is a standalone, globally managed business within the Nestlé Group.

The company serves consumers in more than 100 markets with a portfolio of more than 35 brands, including S.Pellegrino, Perrier, Acqua Panna, Sanpellegrino Italian Sparkling Drinks, Maison Perrier, Buxton, Essentia, Levissima, La Vie and Nestlé Pure Life. Building on its heritage and expertise in waters, Nestlé Waters & Premium Beverages is focused on growth in premium and better‑for‑you beverages, creating value for consumers, customers and stakeholders.

Water stewardship is central to the business. Nestlé Waters & Premium Beverages is the only beverage company with all bottling sites certified to the Alliance for Water Stewardship (AWS) Standard. Additionally, the company has implemented around 70 water regeneration projects globally, as part of its ambition to protect and restore more water than it uses, working with local stakeholders and experts to identify shared water challenges and support solutions that build resilience and benefit communities and nature.