Customer Service Representative

Why do we need you?

Customer Service & Order Management

• Serve as the primary contact for stock replenishment orders, direct customer shipments (credit orders), and branch deliveries within Northwestern Region.
• Coordinate and communicate order status, delivery schedules, and shipment updates with regional sales teams and regional representatives.
• Ensure timely and accurate processing of customer orders in line with company procedures and service level expectations.
• Resolve sales teams’ inquiries and non-technical complaints professionally and within agreed timelines.
• Maintain accurate records of customer interactions, orders, and delivery documentation.

Cross-Functional Collaboration

• Work closely with Production and Operations teams to communicate product requirements, priorities, and delivery schedules
• Support production planning by providing demand for your assigned regions when needed.
• Facilitate communication between Sales, Warehousing, Logistics, Finance, and Customer Service teams to ensure smooth order execution.

Documentation & Compliance

• Prepare and provide product certifications, technical data sheets, material safety data sheets (MSDS), compliance documents, and other customer-required documentation, when needed.
• Maintain shipment records, customer files, and operational documentation in accordance with the company's Document Retention Policy.
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements.
• Support continuous improvement initiatives.

Leadership & Operational Support

• Provide guidance and support to team members as needed.
• Assist in maintaining efficient departmental operations and service standards.
• Perform additional duties and responsibilities as assigned by the Customer Service Manager.

Is this job for you?

Educational Requirements:

Bachelor's Degree or equivalent qualification.

Job Reference: SAU00100