Customer Service Agent (English Account)

Responsabilities

Respond promptly and professionally to customer inquiries via chat, ensuring a positive and helpful experience.
Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate departments when necessary.
Maintain up-to-date knowledge of Waffarha.com’s products, services, deals, and promotions to provide accurate information.
Document customer interactions and feedback accurately in the system for future reference and quality assurance.
Collaborate with team members and other departments to ensure seamless customer support and issue resolution.
Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.
Identify recurring customer issues and suggest process improvements to enhance service quality.
Adhere to company policies, procedures, and confidentiality standards at all times.
Participate in ongoing training sessions to stay updated on best practices and new features.
Assist in onboarding and mentoring new team members as needed.

Requirements