Customer Service Agent (Female)

Key Responsibilities:

• Call back Process within 24 hours.
• Coordinate with destination on customs paperwork's for held shipments.
• Timely communication through Email / Fax / Telephone with relative department for problem resolution.
• Check unassigned traces every 30 minutes. Review all traces at least 2 times daily.
• Check pending traces and other transactions within 16 hours.
• Confirm delivery instructions with customer.
• Maintaining Quality feedback on trace resolve the issue.
• Follow up with customer as per standard.

Knowledge:

• Courier and freight operations Knowledge/ background.
• Disciplined, strong communication skills.
• A customer first mindset.
• Ability to handle a fast-paced logistics environment.

Required Qualification & Skills:

• Diploma is preferable
• High School is acceptable.
• Mandatory : MS Office, good communication skills.

Experience:

• At least 3 years of relevant work
• 1-2 years preferably in logistics.

Others:

• Working Hours / Shifts : 8 hrs/ day.
• Day off : Friday only currently / applicable to change.
• Age Limit : 25-35
• With transferable visa Sponsorship.
• Gender Preference : Female / Filip
• Joining Date : Immediate Join in

Job Type: Full-time

Pay: QAR6,000.00 - QAR7,000.00 per month