Customer Service Agent French Speakers

About Wheely

Wheely is a high end ride hailing service redefining premium transportation across major cities in Europe and the Middle East. We combine technology with the art of five star chauffeuring to deliver a consistently exceptional experience.

Job Description

We are a profitable, fast growing scale up with $43M raised, expanding rapidly across EMEA and the US. We're adding exceptional talent to drive our next phase of growth.

The Role

Wheely's Customer Service team is directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs and passengers by ensuring every need is met and each journey goes off without a hitch. The team is obsessed with understanding our customers' preferences and delighting them with our service.

A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.

What you will be doing

• Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
• Protect our customers' time by adhering to operational SLAs
• Provide exceptional customer service by adhering to our rigorous luxury communication standards
• Maintain customer satisfaction targets
• Investigate and resolve customer and chauffeur issues quickly and efficiently
• Understand, prioritise and escalated our customers' feedback to senior management and relevant teams
• Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company

Requirements Must have

• Passion for exceptional customer service
• Experience in a customer facing role in the luxury service industry
• Excellent interpersonal and communication skills
• The ability to thrive in a fast paced high volume contact centre
• Fluency in both spoken and written English & French
• Flexibility to do shift work including nights and weekends, in the office
• Technically proficient

Nice to have

• Experience in a call centre

What we Offer

• Competitive salary of AED 9,000 per month and quarterly KPI based bonus
• Monthly credit for journeys with Wheely
• Private health insurance
• Professional development subsidies
• Best in class equipment