Customer Service Agent / Telephone Operator

Customer Service Agent / Telephone Operator

At Aldar Hospitality, we're not just about places; we're about experiences. Each property in our diverse portfolio - from the serene beaches to the bustling cityscapes - is more than an asset; it's a destination where luxury and hospitality converge. Our commitment to excellence is the cornerstone of what we offer, promising a vibrant, energetic workplace that's as dynamic as the experiences we provide for our guests.

Imagine a career where luxury and ambition intersect-this is the opportunity that awaits at Aldar Hospitality's Leisure Cluster. Our prestigious properties, including the revered Nurai Island Resort, and the exclusive Saadiyat Beach Club, are not only landmarks of luxury but also beacons for career growth and excellence. We're in the business of creating career-defining moments for our team, by fostering an environment that celebrates diversity and innovation. As we sculpt the future of hospitality, we invite you to bring your unique talents to our collective table, where every role is integral to our five-star guest experience and to your professional development.

At Aldar Hospitality, we are more than a team; we are a mosaic of cultures, united in our mission to deliver extraordinary guest experiences. With over 3000 professionals and 75 nationalities across our hotels and leisure assets we celebrate diversity as the key to our vibrant and innovative community. Join us and be part of a culture where every connection is an opportunity to thrive, and every encounter is a step towards excellence in hospitality.

For more information about our extensive portfolio of hotels and leisure destinations check out our website at

About the Job

An opportunity has risen at Saadiyat Beach Club for a Customer Service Agent / Telephone Operator. The position requires the ability to ensure that the customers who shall contact the club and inquire about any information (such as Membership, directions, transferring calls to the appropriate department, day pass reservations; restaurant information and reservations, etc ) are taken care of in efficient manner over the telephone. She/ He ensures all members and guests are given a personalized warm, friendly, courteous, and efficient service at all times.

Main Duties & Responsibilities

• Answer calls professionally within a prescribed time frame and according to established scripts and standards.
• Distribute all telephonic or e mails of members and other guests.
• Assist guests with any restaurant or club day pass reservations.
• Be aware of the club policies and procedures, including emergency procedures, and know what to do when an emergency arises.
• Ensure that the established quality standard and high level of work performance are maintained.
• Be fully aware of all activities taking place in the club and familiarize yourself with the daily function sheet, VIP / group arrivals, and club promotions.
• Assist department objectives in order to achieve targets.
• Answer and attend to all inquiries by calling customers in the most courteous, friendly, and efficient manner and direct calls to the appropriate department.
• Be ready to work willingly to any assignment given.
• Be responsible for the orderliness, tidiness and smooth operation of the operator area.
• Represent the club with all telephone calls and e mails.
• Practice personalized service for all guest requests.
• Improve and maintain the response time to service guests' needs and requests.
• Strictly adhere to the company's policy on confidentiality and ethics.
• Perform other duties assigned by management from time to time, including but not limited to cross training in other departments within the resort, individual and group projects such as CSR initiatives, and support on brand value engagement and administrative duties.

About you

• Caring, positive attitude towards guests and colleagues.
• Hospitality mindset.
• Uphold professional values, ethics, and standards of integrity.
• Good level of English.
• Must possess high levels of integrity and maturity.
• Ability to work on weekends and night shifts.

Have what it takes to join our team?

The ideal candidate for this position will display the following attributes:

• High School (GED Education) or at least 2 full years as a customer service agent working in a multi cultural 5-star hotel environment.
• Ability to handle large calls for reservations or any club inquiry.
• Fluency in spoken and written English.
• Computer basic skills.
• Other languages such as Arabic, French, German, Russian, and Chinese would be an added advantage.

About the Benefits

We offer a competitive tax free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer attractive benefits, leave, flights home, and health insurance package, accommodation, life insurance, and tips as well as exciting learning and development and career progression opportunities.

Equal Opportunity Statement

Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.