Customer Service Analyst T3-I

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Reporting to the Team Leader, this position is responsible for the day-to-day processing of remittance across various markets. You will be required to ensure the day-to-day processing of remittance is captured timely and processed in line with our compliance requirements, therefore ensuring a positive customer experience as well as ensuring the reconciliations associated to this function is completed in line with our key servicing metrics.

Responsibilities:

• All incoming remittances to be accurately processed within SLA
• Re-educating customer payment behaviors
• Driving process enhancements, increasing efficiencies
• Reducing values of untraceable funds received, minimizing values in suspense accounts
• Identifying opportunities to improve current working practices
• Adhere to the strict compliance regulations and culture, ensuring controls completed daily
• Escalate any market impacts in a timely manner
• Payment queries and investigation to be completed within SLA’s

The successful candidate needs to be an organized, energetic individual with well-developed communication skills. Attention to detail and the ability to maintain a high level of accuracy whilst working under pressure is essential, with an ability to work as part of a team ensuring team goals are achieved, a high level of numeracy and analytical skills is required. Including the below:

• Ability to identify, gather and analyze complex information
• The ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department
• Flexible and adaptable to ever changing environments, embracing change.

Minimum Qualifications

• Good Communication Skills.
• Ability to research and analyze complex information.
• The ability to organize and manage deadlines, adapting your time to changing priorities to meet the needs of the department
• Flexible and adaptable to ever changing environments, embracing change
• Minimum rating G3 AND L3

Preferred Qualifications:

System/Application knowledge – GSP, CLIC , I-CARE , GDM , GRIFFIN , GRIP , TRIUMPH

Shift Timings:

• 7AM to 11PM from Monday to Saturday depending on markets serviced.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.