Customer Service and Scheduling Coordinator

Part-Time Customer Service and Scheduling Coordinator
Schedule: Monday–Friday, 11:45 AM–4:30 PM (4.75 hours per day)
Pay: $22–$24 per hour

Are you looking to join a friendly, collaborative, and approachable team? At 619 Roofing, we foster a positive work environment where employees can learn, grow, and contribute to meaningful work. We host events throughout the year to connect, have fun, and celebrate team achievements.

We are seeking a part-time bilingual (English/Spanish) Customer Service and Scheduling Coordinator to support our office operations. This role serves as a primary point of contact for customers, field staff, and vendors, handling phone calls, scheduling, and general office coordination. The ideal candidate is organized, professional, adaptable, and able to multitask in a fast-paced environment.

DUTIES AND RESPONSIBILITIES:

Customer Service

• Serve as the primary phone operator, answering and managing multiple phone lines.
• Answer and manage incoming calls, messages, and emails, including scheduling inspections.
• Review and distribute voicemails from all company general inboxes.
• Manage and address all social media interactions concerning work order requests across different platforms.
• Process work order entries from various sources
• Provide updates on phone requests and the portal as needed for specific requests.
• Assist with inspection and temporary contracts.
• Prepare and share daily weather reports.
• Oversee the inspections scheduling report.
• Perform other duties related to customer service and scheduling as assigned.

Office / Reception

• Greet visitors, first point of contact for visitors and field employees.
• Responsible for closing the office at the end of each day.
• Maintain a clean, organized, and well-stocked office and kitchen environment.
• Manage various field text notifications as needed.
• Track and manage office inventory, including supplies and equipment.
• Serve as backup to verify all company phone numbers.
• Fulfill all other assigned job duties as needed.

REQUIRED SKILLS AND QUALIFICATIONS

• Fluent in Spanish
• Strong written and verbal communication skills to address customer and vendor needs professionally and efficiently.
• Professional demeanor
• Collaborate effectively with cross-functional teams to achieve shared goals.
• Adaptable, open-minded, and able to handle changes with ease
• Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment
• Proficient in Microsoft Office Suite

EDUCATION AND EXPERIENCE

• General knowledge of construction or roofing materials and installation preferred
• High school diploma or equivalent experience preferred
• Experience working in a call center or with multi-line phone systems
• 2+ years of customer service experience required
• 1+ years of experience in scheduling preferred
• QuickBooks Time Scheduling, JobNimbus, CompanyCam experience is a plus

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Able to climb, stand, walk, kneel, lift, push, pull and crouch for extended period
• Must be able to lift or move light office materials, up to 10–20 pounds occasionally

EEO STATEMENT

619 Roofing LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Pay: $22.00 - $24.00 per hour

Expected hours: 23.75 per week

Experience:

• call center or customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person