Customer Service Assistant, Campus Services

Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 15538
Full/Part Time: Full Time

Position Information

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence - advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram, Facebook, YouTube or LinkedIn.

Salary Range: Up to $40,850 annualized, commensurate with education, experience, and qualifications.

Job Type: Full Time

Posting Close Date: Applications will be accepted through 11:59 PM CDT on 06/26/2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

Required Application Materials:

• Resume is required
  
• Cover Letter is preferred
  
  Job Details
  
  Job Summary
  
  The Customer Service Assistant provides customer service and operational support by assisting customers, responding to inquiries across service channels, and delivering accurate, timely information to support office operations.
  
  Core Responsibilities
  
  • Provides direct customer assistance to include answering the telephone, responding to email inquiries, reviewing requests, or providing general information.
  • Assists customers by providing general information, directions, and guidance on procedures, services, and resources.
  • Researches and resolves routine customer inquiries, referring complex issues to appropriate staff as needed.
  • Performs general administrative support, including data entry, records maintenance, and document processing.
  • Supports shared communication channels and assists with maintaining timely and professional customer correspondence.
  • Applies established policies and procedures when assisting customers and completing assigned tasks.
  • Determines appropriate responses and escalates issues when necessary while using sound judgment.
  • Assists with departmental projects, reports, and operational tasks as assigned.
  • Collaborates with team members to ensure effective service delivery and supports daily office operations.
  • Participates in meetings, training sessions, or special events as needed.
  • Performs other duties as assigned.
  
  Required Qualifications
  
  • High School Diploma, Vocational Training, or Apprenticeship in a related field.
  • One (1) year of related work experience.
  • This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.
  
  Preferred Qualifications
  
  • Knowledge of database management, reporting, and system reconciliation (ex. StarRez, Cbord, Banner).
  • Previous customer service experience.
  • Ability to review data, identify trends or discrepancies, and use findings to make informed decisions.
  
  Knowledge, Skills, and Abilities
  
  • Microsoft Office Suite
  • Customer Service
  • Written and Verbal Communication
  • Attention to Detail
  • Interpersonal Skills
  • Maintain Professionalism and Composure
  • Collaboration
  
  Working Conditions
  
  • Office Environment.
  • Ability to travel to and from meetings, training sessions, or other business-related events.
  • Workdays, areas, and work hours may vary based on the needs of the department.
  
  Physical Demands
  
  • Jobs are sedentary; also involves walking and standing. Exerts up to 10 lbs. of force occasionally.
  
  
  This position will work primarily on campus. Travel and parking expenses are the employee's responsibility.
  
  This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
  
  Equal Employment Opportunity
  
  As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.