Customer Service Associate

Job Summary

Come join us with helping people save for their future. Our company offers employers the ability to provide retirement savings plans to their employees through 401(k), 403(b) or other qualified plans. NWPS strives to provide an extraordinary work environment that supports the happiness and well-being of our staff, clients, and company. Join us to work on a team of critically-thinking, detailed-oriented people who support our clients and their employees with their retirement savings plans’ operation.

Essential Duties and Responsibilities

• Answers inbound calls (no selling)
• Provides exceptional customer service information regarding 401(k), 403(b) or other qualified plans
• Educates participants about their retirement account and features
• Data Entry and other administrative tasks
• Facilitates problem resolution and document processing

Knowledge, Skills, and Abilities

• Bilingual - Fluent Spanish and English
• Must have 2-3 years of customer service or call center experience - required
• Must be proficient in Microsoft Office Suite and PDF.
• Proficiency in Microsoft Office products
• Communicate effectively, both verbally and in writing
• Excellent problem-solving and critical thinking ability
• Ability to multitask
• Show initiative and be proactive when necessary
• Quality-driven with a strong sense of accountability
• Diagnose problems and offer resolution
• Be open and flexible in a dynamic environment focused on continuous improvement
• Salesforce knowledge preferred but not required
• High School Degree or equivalent required

This is the pay range that Magnit reasonably expects to pay for this position: $21.00/hour - $28.00/hour

Benefits: Medical, Dental, Vision, 401K

QUALIFICATION/LICENSURE
Work Authorization : Green Card, US Citizen, Other valid work visa
Preferred years of experience : 2 years
Travel required : No travel required
Shift timings :