Customer Service Associate

Job Summary:

We are seeking a proactive and customer-focused Customer Service Associate to join our team. The ideal candidate will be the first point of contact for our clients, ensuring prompt and efficient resolution of inquiries while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist clients with product or service-related questions, complaints, and requests.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Collaborate with internal teams to resolve client issues efficiently.
• Provide guidance on company policies, procedures, and services.
• Identify opportunities to improve customer experience and report insights to management.
• Support account management and follow-up activities as needed.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Marketing, or related field preferred.
• 1–2 years of experience in customer service, client support, or related roles.
• Strong communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Proficiency in MS Office and CRM software (e.g., Salesforce) preferred.
• Ability to work under pressure and prioritize tasks efficiently.
• Positive attitude with a customer-first approach.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and supportive work environment.