Customer Service Associate

Skill required: Retirement Solutions - Data Entry Services
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? 1. 4+ years of experience in US Retirement Services or Financial Services Analytics 2. Understanding of ERISA compliance and retirement plan operations 3. Strong understanding of retirement plan types (401k, 403b & 457b) and applicable regulations (ERISA, IRS, etc.) You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.
What are we looking for? • Bachelor’s degree • Experience in the US retirement industry • Open for evening shift • Good verbal & written communication skills • Good typing skill and attention to detail • Good time management skills • Ability to work independently • Strong attention to details and understanding of regulations (ERISA, DOL) •2. Understanding of ERISA compliance and retirement plan operations 3. Strong understanding of retirement plan types (401k, 403b & 457b) and applicable regulations (ERISA, IRS, etc.)
Roles and Responsibilities: 1. Ensure all Annual Notice are compliant with current regulatory requirements (IRS, DOL, ERISA, Secure act, etc.) 2. Prepare, validate and distribute mandatory Annual Notices and other participant communications 3. Collaborate with internal teams (Legal, compliance, operations) and external parties (Plan Sponsors, auditors, Financial Advisor) 4. Manage notices calendars, regulatory deadlines, and delivery schedule 5. Assist with Notice-related client and participant inquiries 6. Stay up to date with legislative and regulatory changes affecting retirement plans 7. Respond to internal and external inquiries regarding plan documents specific 8. Completing assigned responsibilities and projects within timelines apart from daily BAU 9. Participate in process improvement initiatives to enhance document creation, review and management

Any Graduation