Customer Service Associate

Overview
We are seeking a friendly, driven, and reliable Customer Service Associate to become a key part of our expanding team. In this position, you’ll serve as a primary contact for our clients—providing support, answering questions, and ensuring every interaction leaves a lasting positive impression.

This role is ideal for someone who enjoys connecting with people, communicating effectively, and contributing to a collaborative team environment while developing valuable career skills.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat
• Assist clients with account questions, service needs, and updates
• Conduct outbound follow-ups to provide support and collect feedback
• Maintain accurate records of all customer interactions
• Process payments and complete transactions as needed
• Deliver clear, professional, and personable communication
• Collaborate with team members to resolve issues and enhance the customer experience

Qualifications

• Excellent interpersonal and communication skills
• Confidence when speaking with customers over the phone
• Basic computer proficiency, including Microsoft Office
• Strong organizational skills with the ability to multitask
• Customer service or call center experience is helpful but not required
• Bilingual applicants are encouraged to apply

What We Provide

• Competitive compensation
• Comprehensive paid training
• Opportunities for career advancement and growth
• Ongoing professional development
• A positive, team-oriented work environment
• Flexible scheduling options
• Paid time off
• Parental leave
• On-the-job training
• Professional development support
• Employee referral program

Work Location: Based in Madison, WI 53717

Pay: $23.78 - $28.63 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: Hybrid remote in Madison, WI 53717