Customer Service Associate

General Definition of Work
Under moderate supervision, performs intermediate skilled administrative support work providing receptionist/clerical assistance; and assisting with recreation programs and facility management.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Assists customers and greets the general public fielding their questions, concerns, and complaints; answers and directs incoming telephone calls and relays messages.
• Performs clerical and administrative duties in support of the Recreation staff; organizes Recreation Office and operation procedures; schedules employees; reviews scholarship applications; maintains scholarship and volunteer files.
• Enters data into the computer; balances cash drawer and generates related reports; processes and maintains accounts payable, accounts receivable, invoices, and purchase orders.
• Registers customers for activities and records facility reservations; collects forms and fees related to facility use and programs; schedules programs and use of various park facilities; sets up facility and rooms for activities; prepares usage reports and year-end report data for all park facilities.
• Monitors activities and attends to disruptive behavior of users; records and monitors accident and incident reports; conducts facility safety and repair inspections.
• Monitors and evaluates the facilities and ground maintenance service delivery methods and procedures; makes routine inspections of facilities to determine the need and progress of maintenance and repair; identifies opportunities for improvement and takes appropriate action.
• Directs programs as assigned; ensures safety of all participants; verifies all required forms and waivers are completed.
• Handles all aspects of the creating, printing, and distributing program information; stocks brochures and information flyers; maintains and updates Recreation Department pages on City’s website; prepares information for calendar of events.
• Advertises and solicits program participation; contacts entities to schedule events; reserves locations or schedule use of various City facilities; orders required materials; schedules transportation for participants.
• Performs other duties and activities as assigned.

Knowledge, Skills and Abilities
Working knowledge of finances and mathematics; strong telephone communication skills; excellent public relations and organizational skills; skill in use of MS word, Excel, PowerPoint, Publisher, and Internet Explorer; ability to manage activities; ability to answer incoming phone calls and walk-ins, respond to questions from the public, and direct calls or questions to appropriate personnel; ability to understand and enforce building policies and procedures and monitor building and activities; ability to learn and use Recreation software; ability to demonstrate leadership, management, and technical skills through effective collaboration, team resources, progressive decision making, and personal responsibility; ability to be committed to the mission, vision, and strategic direction of the City of Bonner Springs; ability to obey and comply with all City ordinances and policies.

Education and Experience
High school diploma or GED, and minimal experience in a customer service or clerical role, or equivalent combination of education and experience. Associates/Technical degree preferred.

Physical Requirements
This work requires the occasional exertion of up to 50 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a quiet location (e.g. library, private offices).

Special Requirements
None.