Customer Service Associate – Bangalore

Are you seeking exciting customer service jobs in Bangalore where you can grow rapidly, acquire global skills, and make a meaningful impact? Fusion CX hires dynamic and detail-oriented Customer Service Associates in Bangalore to support our telecom client services. If you’re someone who thrives in a fast-paced, people-first environment, and you’re curious about where a career in CX could take you, explore this customer support role right now. Apply for the role of customer service associate in Fusion CX Bangalore.

Job Description

This customer support role is ideal for individuals who excel in customer interaction, problem-solving, and effective communication across multiple channels, including phone, email, and chat. You will be responsible for addressing customer inquiries, resolving order-related issues, and ensuring every interaction reflects professionalism and empathy in this customer service role in Fusion CX Bangalore.

Key Responsibilities

• Serve as the first point of contact for customer order-related inquiries through phone, email, and chat.
• Perform triage and resolution of service/order-related requests, ensuring timely and accurate updates.
• Manage transactional queues related to scheduling, order status, and account information.
• Monitor and respond to incoming customer emails and chats with clarity and professionalism.
• Make outbound calls and receive inbound contacts to ensure the timely resolution of customer queries.
• Identify and escalate cases that fall beyond the Tier 1 support scope.
• Coordinate with internal departments to resolve order constraints and delays.
• Ensure each issue is fully resolved and documented with attention to compliance and accuracy.
• Contribute feedback to internal product, service, and operations teams to drive process improvements.
• Deliver high-quality service while meeting KPIs, like customer satisfaction, first-contact resolution, and response time.

Job Requirements

Qualifications & Requirements

• 0–2 years of experience in a call center or customer service environment (Telecom experience preferred).
• Strong verbal and written communication skills in English.
• Comfortable handling challenging situations with professionalism and empathy.
• Demonstrated ability to listen actively, gather relevant details, and build rapport with customers.
• Proficient with Microsoft Office tools and digital communication platforms.
• Detail-oriented, organized, and capable of working under pressure.

Desired Skills

• Understanding of order lifecycle management and customer support workflows.
• Ability to work towards performance goals and quality metrics as a customer service associate.
• Strong problem-solving skills and a sense of urgency in task execution.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Familiarity with CRM tools and ticketing systems is a plus.

Shift

• US Shift (Night shift hours)

Why Join Fusion CX?

Fusion CX offers more than just customer service jobs in Bangalore. We provide a platform to launch meaningful careers. Joining our Bangalore team as a customer service associate means entering a professional ecosystem built on training, teamwork, and upward mobility. You will start with an in-depth onboarding and nesting period to set you up for long-term success. Our global operations are supported by employees across countries and continents with a large number of delivery centers, and Bangalore is a vital part of that global network.

You will work in an office-centric, collaboration-first environment where communication and performance are nurtured, not just evaluated. With hands-on mentoring, access to international projects, and structured development tracks, this customer service associate role in Fusion CX Bangalore offers real growth potential. If you are seeking customer service job vacancies in Bangalore or customer support jobs in the city, where stability, challenge, and advancement collides, Fusion CX Bangalore is where your journey begins.