Customer Service Associate/ Dispatcher- CSAD 25-30362

Job Title: Customer Service Associate Dispatcher
Location: Springdale, AR 72762
Duration: 3 months (contract)
Shift: 8:00 PM – 8:00 AM (Wednesday, Thursday, Friday, and every other Saturday)
Training: Monday–Friday, 7:30 AM – 4:30 PM for at least 3 weeks

Position Summary

The Customer Service Associate (CSA) is responsible for managing relationships between carriers, customers, and sales groups for assigned accounts. This includes understanding customer needs, processes, and procedures, and partnering with internal teams to ensure timely, cost-effective service. The CSA serves as the primary point of contact, resolving issues promptly and providing excellent service throughout the supply chain process.

Key Responsibilities

• Act as the primary contact between supply chain operations and assigned external customers

• Analyze incoming communications and determine prompt, effective resolutions

• Establish and maintain positive, collaborative relationships with key internal and external contacts

• Utilize multiple dispatch and external scheduling systems (TES, LME, Four Kites, OTR, Retailix, Retail Link, UNFI, One Network, etc.) to problem-solve across business units

• Maintain knowledge of company policies, procedures, and software applications

• Develop a thorough understanding of external customer organizations, structures, and requirements

• Identify and implement cost-effective, creative solutions to delivery or service issues

• Ensure accurate and timely delivery of products while representing the company professionally

Education and Qualifications

• Bachelor’s degree or equivalent work experience in customer service or transportation/logistics

• Experience in customer service beyond call center support is required; dispatch experience in transportation/logistics is a plus

Technical Skills

• Proficiency with MS Office applications

• Ability to manage a high volume of email communications (up to or exceeding 300 daily)

Communication and Interpersonal Skills

• Strong written, oral, and interpersonal communication skills

• Conflict management and negotiation skills

• Ability to multitask and remain organized in a fast-paced environment

• Positive attitude and strong problem-solving skills

For more details reach at vgill@navitassols.com/516-862-1203

About Navitas Healthcare, LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.