Qureos Mentor

NavitsPartners

<div>Job Title: Help Desk Analyst 2 
Location: Chester, PA 19013 (100% On-Site) 
Duration: 1 Month Contract
<h3 class="jobSectionHeader">
Position Overview:</h3>

We are seeking an experienced Help Desk Analyst (Tier 2) to provide hands-on technical support for both hardware and software systems in a fast-paced environment. The ideal candidate will have at least five years of experience resolving complex support issues, managing support tickets, and delivering high-quality user support and training.

This position is fully on-site and requires strong communication, troubleshooting, and customer service skills.
<h3 class="jobSectionHeader">
Key Responsibilities:</h3>
<ul>
<li>Provide Tier 2 technical support for hardware, software, and system issues
</li>
<li>Act as an escalation point for high-priority technical concerns
</li>
<li>Manage, monitor, and reassign support tickets to meet service level agreements (SLAs)
</li>
<li>Offer hands-on assistance to both technical and non-technical users
</li>
<li>Train users on hardware/software and develop training materials and documentation
</li>
<li>Evaluate and test software and hardware for usability and effectiveness
</li>
<li>Make recommendations for new policies, tools, or improvements
</li>
<li>Serve as a subject matter expert for custom and commercial off-the-shelf (COTS) applications
</li>
<li>Research and recommend alternative technical solutions when standard approaches do not apply
</li>
<li>Communicate effectively with vendors regarding defective products or system issues
</li>
<li>Write evaluations, user guides, and technical documentation
</li>
<li>Stay current with industry best practices and technologies through self-study
</li>
</ul><h3 class="jobSectionHeader">Required Qualifications:</h3>
<ul>
<li>5+ years of experience in Tier 2 hardware and software technical support
</li>
<li>Proficiency with ticketing and call tracking systems (e.g., ServiceNow, Zendesk, etc.)
</li>
<li>Experience managing and assigning technical support issues
</li>
<li>Strong ability to develop and deliver end-user training and documentation
</li>
<li>Excellent verbal and written communication skills
</li>
<li>Proven ability to work independently and as part of a team
</li>
<li>Strong customer service orientation
</li>
</ul><h3 class="jobSectionHeader">Preferred Qualifications:</h3>
<ul>
<li>Bachelor&rsquo;s degree in a related field or equivalent professional experience
</li>
<li>Experience acting as a liaison between users and software developers
</li>
<li>Familiarity with a wide range of operating systems, enterprise software, and hardware platforms</li></ul></div>

Job Id: g5PdVY4kVsCXy2wm+rD9aSj4f6/WiIvK/iwHzYgVH+1UOUAb8EVhyp739k3woMcUURtF5blUPqzC0fB5Ms2pdXAqgERSP6uKoExcbIw2OJqVIlwL2mnNLX1kxNXyxoQDcZ9/UDx1tHRnAl0=

Help Desk Analyst - HDA25-23607

<div><h3 class="jobSectionHeader">Job Title: Data Integration Developer</h3>

Location: Remote - Sacremento, CA 
Contract Duration: 12 Months 
<h3 class="jobSectionHeader">
Overview:</h3>

We are seeking a skilled Data Integration Developer to support a large-scale data analytics and business intelligence (BI) transformation project for a public sector organization based in Sacramento, CA. The ideal candidate will bring extensive experience in ETL development, data warehousing, and BI platform modernization using Oracle Data Integrator and related technologies.
<h3 class="jobSectionHeader">
Responsibilities:</h3>
<h4 class="jobSectionHeader">Deliverable 1: Data Integration &amp; BI Solution Development</h4>
<ul>
<li>Design, develop, and maintain specialized software to support data analytics and business intelligence (BI) solutions.
</li>
<li>Build and optimize dimensional data models (e.g., star schemas) and ETL pipelines using Oracle Data Integrator.
</li>
<li>Conduct testing and validation to ensure data accuracy and alignment with business requirements.
</li>
<li>Support and enhance operational data stores and enterprise data warehouses.
</li>
<li>Troubleshoot and resolve ETL job failures (supporting 3,000+ ETL processes).
</li>
<li>Develop self-service data marts and integrate with analytic dashboards.
</li>
</ul><h4 class="jobSectionHeader">Deliverable 2: BI Platform Modernization &amp; Automation</h4>
<ul>
<li>Modernize the existing BI platform and integrate DevOps practices into the analytics lifecycle.
</li>
<li>Architect reusable frameworks for automation and task orchestration.
</li>
<li>Develop Java-based connectors and Groovy scripts to integrate cloud and on-premise data sources.
</li>
<li>Create proof-of-concept solutions for improved data integration processes and evaluate modern data warehousing tools.
</li>
<li>Establish CI/CD pipelines, automated testing, and monitoring systems.
</li>
</ul><h4 class="jobSectionHeader">Deliverable 3: Knowledge Transfer</h4>
<ul>
<li>Ensure continuous documentation of development processes, technical specifications, and operational procedures.
</li>
<li>Participate in regular knowledge transfer sessions with internal stakeholders.
</li>
<li>Maintain detailed records in shared repositories, including test cases, incident reports, and project status updates.
</li>
</ul><h3 class="jobSectionHeader">Required Skills &amp; Qualifications:</h3>
<ul>
<li>Minimum 5 years of experience in ETL development and data integration for data warehouses or marts.
</li>
<li>Minimum 3 years of hands-on experience with Oracle Data Integrator (ODI) and Oracle Database 19c or similar tools.
</li>
<li>Proven success on at least two Business Intelligence/Analytics projects, including one with a budget over $1 million.
</li>
<li>Experience working in domains such as Pension, Health Insurance, Customer Service, or Finance.
</li>
<li>Expertise in PL/SQL, SQL, and complex data modeling for analytic solutions.
</li>
<li>Strong understanding of dimensional modeling, BI best practices, and DevOps methodologies.
</li>
<li>Excellent documentation and communication skills.
</li>
</ul><h3 class="jobSectionHeader">Preferred Experience:</h3>
<ul>
<li>Exposure to public sector or large-scale enterprise data systems.
</li>
<li>Familiarity with hybrid data environments, cloud integrations, and BI modernization strategies.
</li>
<li>Java and Groovy programming for custom integration and automation.</li></ul></div>

Job Id: +LeC8TOC/xK1H3epIf6/4vVoXvgpmwG2kPj4eJF2VGIF4OUBerrN3+tVt5hBVeL2gcpU8Vi1KVua9Kczad/C00b96VosQzFUK83fwHBEvKFfsOrhJqSZv9TcylPJ0wchmpcwHgQ54EtmB+4=

Data Integration Developer - DID25-23567

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