Customer Service Associate – Spanish Speaking

About Us

Quantanite is a global outsourcing partner delivering exceptional customer experience and back-office solutions to some of the world’s leading brands. We take pride in our fast-paced, inclusive work culture that empowers individuals to perform at their best—wherever they are in the world.

Position Overvie

wWe are looking for a proactive, empathetic, and Spanish-speaking Customer Service Associat e to support our clients in delivering exceptional service to their customers. This role is remote but requires you to be based in Cairo, with stable internet connectivity and a quiet working environment

.You’ll be the first point of contact for customers via phone, email, and cha t, helping resolve queries, provide product support, and deliver an exceptional service experience—every time

.
Key Responsibiliti

• esCustomer Interacti on: Handle inbound customer communications in Spanish across voice and digital channels with professionalism and empath
• y.Problem Solvi ng: Investigate and resolve customer issues effectively or escalate when necessar
• y.Knowledge Manageme nt: Maintain up-to-date knowledge of client products, services, and internal support tool
• s.System Accura cy: Log all customer interactions in CRM tools with attention to detail and completenes
• s.Follow-U ps: Ensure timely and satisfactory closure of customer queries through proactive follow-up
• s.Feedback Lo op: Relay customer insights to internal teams to help improve processes and service qualit
• y.Compliance & Quali ty: Adhere to client and company policies, including data protection and service quality standard

s.
Qualificati

• onsLangu age: Full professional fluency in Span ish and working proficiency in Engl i
• sh.Experie nce: At lea st 1 year of customer service experie nce (preferably within a contact centre or BPO environmen
• t).Educat ion: High school diploma required; further education is advantageo
• us.Techni cal: Comfortable using CRM systems and digital communication too
• ls.Attribu tes: Empathy, resilience under pressure, strong communication skills, attention to detail, and ability to work independently in a remote setti
• ng.Flexibil ity: Willingness to work on a rotational shift basis including evenings and weekends, depending on business nee
• ds.Right to Work in Cairo essenti

al.
What We O

• fferComprehensive Trai ning: All the tools and support you need to succ
• eed.Career Gr owth: Clear paths for progression and upskilling within a growing international comp
• any.Cul ture: A people-first environment that values diversity, collaboration, and purpose-driven w

ork.Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employ

ees.