Qureos

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Customer Care Representative

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The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists


Responsibilities

  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms
  • identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Serve all customer's inquiries and provide full information and advice.
  • Close pending cases in a timely manner.


Qualifications

  • Bachelor’s degree Holder
  • 1 – 2 Years of experience in Customer Care.
  • Fluency in English is a MUST.
  • Strong Knowledge in Microsoft Office (Excel, Outlook).
  • Excellent Communication Skills: Verbal and written in English.

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