Customer Care Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Serve all customer's inquiries and provide full information and advice.
• Close pending cases in a timely manner.

Qualifications

• Bachelor’s degree Holder
• 1 – 2 Years of experience in Customer Care.
• Fluency in English is a MUST.
• Strong Knowledge in Microsoft Office (Excel, Outlook).
• Excellent Communication Skills: Verbal and written in English.