Qureos

FIND_THE_RIGHTJOB.

Supply Chain Operations Senior Associate

Cairo, Egypt

Overview

  • Process customer orders: EDI, Open text and manual, samples, LC, interco and export
  • Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL
  • Failure management - re process, cancel and comms to customers, transport and CC
  • Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams & Zoom chats)
  • End of day reports to make sure all orders are clean
  • Book in deliveries through seperate customer portals or phone customer Goods In or by emails then input into SAP
  • Order cleansing
  • Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal & external)
  • Training and on boarding of new associates
  • Create return delivery and inform sending WH and 3PL about pick up order
  • Align on issue resolution with customer
  • Receive notification about return delivery from customer/sales (in rare cases - only large quantity errors, health issues, damages etc.)

Responsibilities

  • Support Customer Support team with all initiatives to improve GBS service offerings
  • Support relationship management with key stakeholders within BU supply chain
  • Highly effective customer service skills to build and maintain very good working relationships with internal and external customers.
  • Excellent attention to detail with data entry and order processing experience.
  • Proficient in IT technology with good knowledge of Microsoft Office Excel.
  • Ideally good knowledge of order-take systems or SAP, or have the ability to learn and adapt to bespoke systems and processes.
  • Excellent communication skills.
  • Systematic, disciplined and analytical approach to problem solving.
  • Demonstrate ability to work against daily deadlines with the ability to plan and prioritise own workload.
  • Displays responsible and ethical behaviour towards customers, suppliers and others in the organisation.

Qualifications

  • Excellent spoken and written English language knowledge
  • University degree
  • Previous exposure to similar role is a plus

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