
Supply Chain Operations Senior Associate
JOB_REQUIREMENTS
Employment Type
Not specified
Company Location
Not specified
  Overview
  
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   Process customer orders: EDI, Open text and manual, samples, LC, interco and export
  
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   Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL
  
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   Failure management - re process, cancel and comms to customers, transport and CC
  
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   Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams & Zoom chats)
  
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   End of day reports to make sure all orders are clean
  
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   Book in deliveries through seperate customer portals or phone customer Goods In or by emails then input into SAP
  
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   Order cleansing
  
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   Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal & external)
  
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   Training and on boarding of new associates
  
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   Create return delivery and inform sending WH and 3PL about pick up order
  
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   Align on issue resolution with customer
  
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   Receive notification about return delivery from customer/sales (in rare cases - only large quantity errors, health issues, damages etc.)
   
 
 
Responsibilities
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   Support Customer Support team with all initiatives to improve GBS service offerings
  
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   Support relationship management with key stakeholders within BU supply chain
  
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   Highly effective customer service skills to build and maintain very good working relationships with internal and external customers.
  
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   Excellent attention to detail with data entry and order processing experience.
  
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   Proficient in IT technology with good knowledge of Microsoft Office Excel.
  
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   Ideally good knowledge of order-take systems or SAP, or have the ability to learn and adapt to bespoke systems and processes.
  
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   Excellent communication skills.
  
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   Systematic, disciplined and analytical approach to problem solving.
  
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   Demonstrate ability to work against daily deadlines with the ability to plan and prioritise own workload.
  
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   Displays responsible and ethical behaviour towards customers, suppliers and others in the organisation.
   
 
 
Qualifications
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   Excellent spoken and written English language knowledge
  
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   University degree
  
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   Previous exposure to similar role is a plus
  
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