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Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.
Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.geidea.net
To maintain competitive advantage as we grow, we are currently looking for a new Customer Success Specialist:
Job purpose:
As a Customer Success Specialist at Geidea, you will be the key driver in ensuring the satisfaction and long-term success of geideas’ clients. Acting as the primary point of contact, you will oversee the entire customer lifecycle and ensuring a smooth experience by providing tailored onboarding, support, and guidance—driving retention, satisfaction, and operational efficiency.
Key accountabilities and decision ownership:
Client Journey Ownership:
Client Advocacy and Feedback:
Issue Resolution Management:
Onsite Visits and Actionable Feedback:
Churn management:
Cross/Up-Selling Opportunities:
Renewal and Offboarding:
Must Have Technical / Professional Qualifications:
Join our dynamic team as a Customer Success Specialist and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
Our values guide how we think and act - They describe what we care about the most.
Customer first - It’s embedded in our design thinking and customer service approach.
Open - Openness allows us to constantly improve and evolve.
Real - No jargon and no excuses!
Bold - Constantly challenging ourselves and our way of thinking.
Resilient – If we fail, we bounce back stronger than before
Collaborative - We know that we can achieve a lot more as a team.
We are changing lives by constantly striving for a better solution.
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