FlairsTech

<div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b><br>
</b></h1><ul><li>
Answer inbound calls, chats, and website form inquiries promptly</li><li>
Understand customer issues and identify service needs</li><li>
Qualify leads to ensure they meet service criteria</li><li>
Schedule appointments for technicians based on availability</li><li>
Explain services, pricing basics, and process clearly</li><li>
Upsell or cross-sell additional relevant services when appropriate</li><li>
Confirm appointments and reduce no-show rates</li><li>
Follow up with missed or rescheduled appointments</li><li>
Accurately update CRM / booking system</li><li>
Maintain SLA response times</li><li>
Experience in inbound call center or service-based environment</li><li>
Strong communication skills (clear, confident, professional)</li><li>
Ability to understand and simplify technical issues</li><li>
Basic sales and upselling ability</li><li>
Strong organization &amp; scheduling skills</li><li>
CRM or booking software experience</li><li>
Problem-solving mindset</li></ul></div></div>

Customer Service Assosiate

Join FlairsTech and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.