Customer Service Back Office Support Senior Specialist

Main tasks:

1- Debit/Credit Notes processing:

• Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers’ 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, OTD’s, WMI, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)
• Issuing Debit notes for MB Warranty claims charge back
• Monitoring departmental expenses and preparing monthly reports
• Communicating findings to the relevant functions to promote accountability and transparency.

2 - Contractual agreements, Purchase Requisition/Orders & Sales Order Processing

• Supplier selection/registration and contracts renewals
• Support in procurement process from documentation prospective / required signatures
• Suppliers Annual PO’s and invoicing

3- Logistic Center Support

• Prepare manual sales / internal delivery sheets as required and accepted by system
• Central communication point for CS departments
• Support LC team for paper support from HQ

4 - ISO – Departmental Documentation Co-ordination

• Assisting coworkers in preparing & updating departmental Processes
• Coordinating with Operational Excellence regarding the departmental processes.
• ISO Documents Consolidation and availability on SharePoint
• Leading functional improvement and optimization process.
• coordinating strategic projects with broader implications for MB Egypt.

5- Retail network staff accesses control

• Monitoring Dealer’s staff accesses to Xentry Portal/After sales Plus according to dealer standards.
• Provide personnel with assigned privileges.
• Coordinate with management for approval of assigned privileges.
• Coordinating with the responsible department for implementing provided privileges.

6- Reporting & Follow up

• Monthly Warranty Claims credit reporting to Dealers
• Suppliers contract data base follow up and updates
• Presidency payments follow up

7- Road Side Assistance

• RSA new retailed VINs biweekly submission
• RSA quarterly invoicing

Qualifications:

Training and qualification:

• Bachelor’s Degree in Business Administration/Engineering or any equivalent field

Technical knowledge

• Familiar with MS Office applications (Excel-Word-PowerPoint)
• Business analysis knowledge (Experience in BI tools is recommended e.g. tableau ,power BI…etc.)

Soft skills/individual competence

• Interpersonal skills with the ability to work under pressure
• Excellent communication skills
• Negotiation skills
• Reporting and process management

Experience :

• 1-3 years of experience in related fields

Language :

• Good command of English Language