Customer Service Call Center Representative

Dealership:
L0238 Driveway Finance Corporation

DFC Customer Service Representative I

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance!

The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems.

The DFC Customer Service Representative I reports to the DFC Customer Service Supervisor.

Location: Tigard, OR (Hybrid)

Start Date: May 11th

Schedule: Multiple shifts available between operating hours of 7:00am - 7:00pm

Compensation: $20/hour, with additional pay differential offered for Spanish language proficiency

Responsibilities

Handle inbound from customers in a Call Center environment while delivering quality service
Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
Prepare documents as needed to fulfill customer requests
Educate and counsel customers on account terms
Maintain and ensure accurate, up-to-date customer account information
Forward delinquent accounts to the appropriate Collections Team for account management
Other duties as assigned

Skills and Qualifications

Previous telephone customer service experience preferred
Ability to perform accurate data input into a variety of software
Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone.
Strong attention to detail
Sense of urgency
Excellent communication
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Competencies

Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

We offer best in class industry benefits:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.