Customer Service - Chat account

Role Description

We are seeking a Customer Service Representative for our Chat Account to join our team in Cairo. This is a full-time, on-site role focused on delivering exceptional customer service through prompt and professional responses to customer inquiries via chat. The responsibilities include resolving customer issues, ensuring a positive experience, maintaining service quality standards, and collaborating with team members to enhance overall customer satisfaction.

Qualifications

• Proficiency in Customer Support and Customer Service practices
• Strong skills in Customer Satisfaction and Customer Experience management
• Excellent Phone Etiquette and communication abilities
• Empathy and problem-solving skills to handle customer concerns effectively
• Ability to work collaboratively in a dynamic, fast-paced environment
• Fluency in English, with additional language proficiency being a plus
• Prior experience in customer service roles preferred
• High school diploma or equivalent; additional training in customer service is a bonus

Pay: E£15,000.00 - E£25,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Englsih (Required)

Work Location: In person