Customer Service Chinese (Mandarin) spoken

About the Role

We are looking for a Customer Service who is fluent in Chinese (Mandarin) and English to support our customers, handle inquiries, and ensure a smooth experience across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and messaging apps in Chinese and English
• Provide accurate product / service information and resolve issues in a timely manner
• Handle complaints professionally and follow up until resolution
• Record all customer interactions in the system (CRM / ticketing tool)
• Coordinate with internal teams (sales, operations, technical, etc.) to solve customer problems
• Assist with translations (Chinese ↔ English) for customers or internal documents when needed
• Escalate complex issues to the relevant team or manager
• Collect customer feedback and share improvement suggestions
• Maintain a polite, patient, and professional tone in all communication

Requirements

• Fluent in Chinese (Mandarin) – written and spoken
• Good English – written and spoken
• Previous experience in customer service, call center, front office, or support role (preferred but not always required if skills are strong)
• Strong communication and listening skills
• Able to stay calm and professional with difficult or upset customers
• Basic computer skills: email, chat tools, CRM or ticketing systems (or ability to learn fast)
• Strong sense of responsibility and attention to detail

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Work Location: Remote