Customer Service Clerk

We are looking to place a Customer Service Clerk on a 5-year project at Creech AFB in Nevada. McNeal Professional Services, Inc. is a 23-year national Wireless Engineering and Staffing Services firm. We offer a comprehensive benefits package that includes medical, dental, vision, STD, LTD, and Life Insurance. Join our great team today!

If interested and available, please reply with an updated Word version of your resume and salary requirements.

• Knowledge of Military services and activities, customer service, and communication skills appropriate in a social service environment
• Greet and assist both walk-in and telephone customers, assist customers with questions regarding general Military programs and services, and referring customers to counselors as appropriate.
• Provide data entry support to Military staff. Contractor must become familiar with all available services; and be able to provide social service program referral information to clients as applicable in a manner which in no way offends any member of the clientele.
• Recognize and acknowledge clientele with a cognizance of hierarchy and protocol with reference to military rank, civilian grades, and Wing and Tenant Unit organizations.
• Must be able to work with a diverse clientele.

QUALIFICATIONS

• Minimum of high school diploma.
• Minimum of at least one year of related experience in a customer service environment.
• A working knowledge of Microsoft Windows and Microsoft Office Suite, including Word, PowerPoint, Excel, and Publisher.
• Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.
• Ability to communicate effectively, both orally and in writing, using tact and courtesy.
• Must be able to read, write, speak, and understand English.
• The ability to become proficient in the Military tracking database.

US Citizens or Green Card Holders only.

Job Types: Full-time, Contract

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Microsoft office: 2 years (Required)
• maintaining databases and filing: 1 year (Required)
• Military office: 1 year (Required)
• AFFIRST system: 1 year (Preferred)
• customer service : 1 year (Required)

Ability to Commute:

• Indian Springs, NV 89018 (Required)

Work Location: In person