Customer Service Coordinator

• Ensuring to attend all service booking on agreed time, also coordinating with customer, and arranging drivers and similar vehicles

• Opening and closing of all transactions of vehicles which are collected for repair /service/accident and transferring to workshop and other agency based on job requirement

• Organizing & Training drivers frequently to increase driver productivity

• Providing proper product and training for all drivers on a regular and continuous basis

• Visiting customers frequently to build better relationship

• Attending breakdown by providing equivalent vehicle within 2 hours in Dubai and other emirates based on distance

• Coordinating with workshop for customer original vehicles and updating on timely basis

• Ensuring to return all original vehicle to customer once ready from workshop

• Ensuring to maintain high quality vehicle as per SHIFT standard

• Receiving vehicles from car wash and closing NRT

• Updating fuel invoice supporting's on day-to-day basis

• Responding to all phone calls and ensuring to provide all necessary support

• Ensuring to reply all external/internal customer emails within 2 hours

• Making sure to assign jobs to drivers regularly to ensure high production

• Analyzing points based on distance/location and approving drivers OT

• Transferring old and high mileage floating vehicles to sales on regular basis

• Make sure fleet reconciliation is done on daily basis and clear the variance if any same day
  

Educational Qualification:

Valid UAE driving license preferred

Work Experience:

• Preferably a bachelor’s degree in business administration, Automotive Management, Logistics, or a related field

• Valid UAE driving license preferred
  

Competencies:

• Strong coordination and organizational abilities

• Excellent customer service and communication skills

• Problem-solving and analytical thinking

• Time management and ability to multitask under pressure

• Leadership and driver supervision skills

• Attention to detail and accuracy

• Knowledge of rental processes, fleet management, and basic automotive understanding

• Proficiency in MS Office (Excel, Outlook, Word)
  

Languages:

• English – Required

• Arabic – Preferred

• Additional languages are an advantage in a customer-facing environment