Customer Service Coordinator

At AWR Group, we are at work for a planet that prospers A world that serves all generations

those of today, and those yet to come We’re a group of companies, transforming businesses of today and building purposeful ventures for the future Our greatest endeavor is to enhance the lives of all generations we touch We are AWR Group We embrace generation next

Job purpose: ( Use one or two sentences to state the major purpose, objective or function of the position and the end result it is intended to accomplish)

To ensure smooth communication and efficient coordination between tenants, leasing managers, and other departments This involves managing tenant inquiries, facilitating bookings, handling renewals, updating property information, and preparing reports to support leasing and finance teams The role also focuses on maintaining customer satisfaction through timely assistance and effective resolution of tenant concerns

Job responsibilities: ( These are the fundamental job duties regularly performed by the employee in the position)

· Coordinate with the tenant regarding booking the facilities areas

· Conduct customer satisfaction survey and provide a detailed report to the management

· Receive all inquiries email/phone for rentals/advertisement and forward the same to the concerned leasing manager

· Update the vacancies on the registered property portals Prepare availability report on weekly basis to be sent to real estate agents by the leasing managers

· Guide the tenant through the renewal process Receive renewal documents from the tenants and ensure the same is verified before handing over to the leasing assistants

· Fix appointments with tenants for delivering contracts Coordinate with the collection personnel to send/collect the relevant documents for renewal

· Ensure all the contracts signed by the head of leasing before providing final agreement to tenants

· Forward any queries pertaining to the operations to the FM team

· Responsible to give all the collected documents payments to the leasing assistant

· Prepare daily financial report and submit to Finance along with the cheques

The above statements are intended to describe the general nature and level of work performed by people assigned to this job function They are not intended to be construed as an exhaustive list of all job duties performed Management reserves the right to revise or amend duties at any time

Educational Qualification

(Consider Education/Experience type and minimum level; Special skills; Certifications and licenses etc)

· Preferably a graduate

Work Experience

(Consider work experience requirement to do the job; x of years, )

· At least 3 years’ experience in leasing in the UAE

Competencies

(Consider certain technical skills to do the job, Analytical Skills, Persuasives , Strategic Thinking etc)

· Good communication skills both verbal and written

· Proficient with MS Applications

· Organized and detail oriented

· High level of customer service orientation

Languages

· Good written and verbal communication skills in English