Customer Service Coordinator

No Relocation Assistance Offered
Job Number #170477 - Istanbul, Turkey, Turkey

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Job Summary:

Customer Service Coordinator is responsible for end-to-end management of order to invoice cycle while cultivating effective relationships with the commercial teams.

Key Responsibilities:

• 
  Work closely with Logistics Operations Team to plan, analyse customer needs, to follow up on orders to ensure on time and complete delivery
• Ensure the highest level of Customer Service is provided to our customers through the development and maintenance of order fulfilment standard methodologies

• Understand the customers’ needs and developing business solutions to meet Colgate and customer requirements • Accountable for the Customer Service Key Performance Indicators (KPI) and working with the CS&L and Sales organizations to increase results • Use Supply Chain data and analytical tools effectively including SAP

• Conduct regular business review meetings with customers to evaluate business performance and maintain close customer relationships

Required Qualifications:

• Bachelor’s Degree preferably in Business Administration, Engineering or related fields
• Minimum 2 years’ experience either in Customer Service/ Logistics, Demand or Supply Planning preferably with a multinational FMCG company
• Fluent in English and Turkish
• Ability to quickly adapt to new demands and challenges
• Comfortable working with cross-functional team members
• Proficient use of Google Tools & Microsoft Office

Preferred:

• 
  Business Intelligence Knowledge
• SAP Knowledge

Perks of Role

Disclaimer - Interested candidates are requested to upload their resumes drafted in English language only.

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Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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