Customer Service Coordinator

About InstaShop

instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.

With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey. 🌟

About the role

By providing excellent customer service and resolving issues with utmost professionalism, the Customer Service Coordinator plays a critical role in ensuring customer satisfaction and loyalty, ultimately contributing to the success of our business and to the overall instashop customer experience.

Primary responsibilities

• To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
• Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
• To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
• To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
• To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
• To keep the shops employee’s schedules updated & manage InstaShop’s delivery fleet
• To provide support for the team on daily subtasks & projects as to identify your next area of growth.

Requirements

• 1-2 years relevant Customer Service experience, call center experience a plus
• Structured thinking & organizational skills
• Be responsible & efficient
• Self-motivated with demonstrated flexibility & adaptability in intense situations
• Strong oral, written & verbal communication skills in English
• Commercial awareness
• Early graduate with a Business background
• Basic knowledge of relevant IT systems