Customer Service Coordinator

Overview
We are seeking a dynamic and energetic Customer Service Coordinator to join our team! In this vital role, you will be the frontline ambassador for our clients, ensuring their needs are met with enthusiasm and professionalism. Your proactive approach will help foster strong relationships, streamline communication, and deliver exceptional support across multiple channels. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy helping others, this is the perfect opportunity!

Responsibilities

• Manage inbound and outbound customer interactions via phone, email, and chat with enthusiasm and professionalism
• Provide comprehensive customer support by addressing inquiries, resolving issues, and offering tailored solutions
• Assist clients with data entry tasks, updating records accurately within our systems using Microsoft Office tools
• Maintain excellent phone etiquette during all interactions to ensure positive customer experiences
• Support sales initiatives by identifying client needs and promoting relevant products or services when appropriate
• Manage returns process from start to finish including handling inquiries via emails, web chats, phone calls, and messages on platforms like Big Commerce and Reamaze.

Requirements

• Proven experience in call center environments or customer support roles is preferred
• Strong communication skills in English
• Demonstrated proficiency in Microsoft Office applications and general computer skills
• Experience with outbound calling
• Excellent phone etiquette, active listening skills, and the ability to handle multiple tasks efficiently
• High School Diploma or GED required

Join us as a Customer Service Coordinator where your energy meets purpose! Bring your passion for helping others to a role that offers growth opportunities, meaningful work, and the chance to develop essential skills in client services. We value diversity and are committed to creating an inclusive environment where every team member can thrive.

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Work Location: In person