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Seasonal Front Desk Attendant - Joe Dodge Lodge

Calling all outdoor enthusiasts! Join the Appalachian Mountain Club (AMC) in our mission to protect the Northeast and Mid-Atlantic Appalachian region, ongoing since 1876. Our values encompass diversity, inclusivity, trust, and respect for the environment. As an employee, you'll gain access to enriching programs, policies, and procedures that enable you to drive real change. If you're ready to explore, protect, and create memories within a dynamic community, apply now be a part of the AMC team!

This is a seasonal, hourly position from Mid May to Mid September. Working alongside our Contact Service Center Coordinators at Joe Dodge Lodge, this position provides top quality guest service and a positive first impression to all of our overnight guests. This includes checking in of guests, assisting them in adjusting their plans, solving any issues they bring forward and providing information on the local trails and area. In addition to interacting with overnight guests, this role is responsible for a variety of administrative tasks performed over several software platforms.

What You’ll Be Doing At AMC

Welcome, check-in, and assist and overnight visitors and guests.
Must be able to work any lodge shift, including nights, weekends and holidays.
Accurately manage, create, or modify guest reservations in our property management system for any AMC facilities as required
Maintain professional correspondence with guests in person, on the phone and via email, and direct messaging.
Answer all incoming calls to the desk phone in the Check-in Office, respond or transfer appropriately and professionally
Communicate with our backcountry huts to provide up to date reservations information.
Complete administrative tasks such as processing online reservations, performing daily procedures, and maintaining our contact database.
Accurately and reliably oversee cash handling and credit card transactions on all shifts.
Selling memberships to non-members guests at check in and upselling meals
Assist guests with questions about area or their reservations
Other duties as assigned

What AMC Is Looking For

High school diploma or GED
Customer service and/or sales experience
Computer literacy, proficiency in MS Word and Excel, and effective typing skills
Excellent communications skills
Ability to multi-task
Scheduling flexibility to work weekends and some holidays
Knowledge of White Mountain National Forest area is not required but encouraged
Commitment to being a team player within a detail-oriented, fast-paced environment
The ability to work alone and stay on track
You’re a positive influence and energy and view your role as critically important
You bring a commitment to creating an equitable, inclusive, and culturally relevant environment for AMC employees, guests, visitors, volunteers, and other constituents
You’re passionate about AMC’s mission!

What AMC Can Offer You

Salary range: $13.00/hr

We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process.

Benefits

Room & Board: Dorm-style room for $45/week – meals included, too!
Insurance: Available with positions that are 6 months or longer and when working greater than 30 hours per week
Retirement: Voluntary 403(b) Contribution
Paid Time Off: earn up to 10 days of paid earned time depending on length of service

Other Team Member Perks:

30% discount on AMC Merchandise
Free Annual AMC Membership
4 Free nights at AMC locations
Prodeals discounts on equipment & gear and more!

To Apply:

Please include a resume and cover letter. No phone calls or agencies please.

AMC encourages all interested candidates to apply, even if they do not meet every listed qualification. If you have a passion for the outdoors and believe your skills and experiences align with this role, we welcome your application.

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.

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