Customer Service Coordinator (Front Desk) - Bahrainis Only

We are currently looking for dedicated and customer-focused Bahraini candidates to join our team as Customer Service – Front Desk. In this role, you will be the first point of contact for customers and visitors, ensuring a welcoming experience while delivering professional support and accurate information. This position is an excellent opportunity to build a career in customer service within a supportive, growth-oriented environment.

Key Responsibilities

• Welcome and assist customers/visitors professionally at the front desk.
• Handle daily customer inquiries in person, by phone, email, or messaging channels.
• Provide accurate information about services, policies, and procedures.
• Manage appointments, schedules, and customer registrations as required.
• Resolve customer concerns and complaints efficiently, escalating when necessary.
• Maintain clear records of customer interactions, requests, and follow-ups.
• Coordinate with internal departments to ensure timely customer support.
• Ensure the reception/front desk area is organized, presentable, and well-prepared.
• Maintain confidentiality and professionalism when handling customer information.
• Support administrative/front-office tasks assigned by the supervisor/management.

Requirements

• Bahraini nationality with a valid MOL Profile (active file at the Ministry of Labor).
• Diploma or degree is preferred (any relevant field such as Business Administration, Accounting, or Customer Service).
• Previous customer service/front desk experience is an advantage.
• Strong communication and interpersonal skills (Arabic and English preferred).
• Professional appearance, positive attitude, and a strong work ethic.
• Strong problem-solving skills and ability to stay calm under pressure.
• Basic computer skills (MS Office; experience with CRM/front desk systems is a plus).
• Ability to work independently and as part of a team.
• High ethical standards and commitment to customer satisfaction.

**** Important Note: This job posting is ONLY for Bahraini candidates with a valid MOL Profile. ****

Job Type: Full-time

Pay: BD390.000 - BD440.000 per month